Witham Health Services Receives Press Ganey 2013 Guardian of Excellence AwardSM
for Achieving 95th Percentile in Patient Satisfaction
Witham Health Services is proud to announce it has been named a 2013 Guardian of Excellence Award winner by Press Ganey Associates, Inc. for its Emergency Department. The Guardian of Excellence Award recognizes top-performing facilities that consistently achieved the 95th percentile of performance in patient satisfaction.
The Press Ganey Guardian of Excellence Award is a health care industry symbol of achievement. Fewer than five percent of all Press Ganey clients reach this threshold and consistently maintain it for the one year reporting period. Press Ganey partners with more than 10,000 health care facilities, including more than half of all U.S. hospitals, to measure and improve the patient experience.
“This award represents an important recognition from one of the industry leaders in measuring, understanding and improving the patient experience,” said Raymond Ingham, CEO, President of Witham Health Services. “Our emergency department is staffed by board-certified physicians and registered nurses who are trained in providing quality, compassionate care.”
“This award reinforces our commitment to patient satisfaction and provides us with an opportunity analyze our results and further strengthen our focus of providing superior patient satisfaction across other departments in the hospital as well,” added Ingham.
Witham’s “Small Hospital. Big Medicine." tagline may sum it best: more personal attention in a caring environment. At Witham Health Services, the mission is to improve the health of the people in our communities every day, with quality and compassion. Providing quality care not only involves how well care is delivered, but also how well you are treated as an individual. Small Hospital means you are never a number or a condition. You are a person.
"We are proud to partner with Witham Health Services,” said Patrick T. Ryan, CEO of Press Ganey. “Achieving this level of excellence reflects the organization’s commitment to delivering outstanding service and quality. Witham’s efforts benefit patients throughout Boone County and will lead to improved patient experiences."
ABOVE PHOTO, From l-r, starting at the top: Tony Steele, M.D., Medical Director; Jonathon Fried, M.D.; Mike Cluggish, RN; Susan Trees, RN; Libby Cowling, RN; Carla Pierson, RN; Karalyn Jacobs, RN; Diane Page, RN; Elizabeth Franklin, RN; Chiara Morgan, registration; Makalah Solway, MD; Steven Lane, M.D; Sarah Abel, RN Nursing Director; Deb Villars, RN; Heather Caul, RN; and Kim Bricker, RN
MORE ER NEWS!
Witham ER Nurses participate in skills competition
Nursing team beats out several large hospital systems to bring home second place
The Indiana Emergency Nurses Association Chapter 134 recently sponsored an Academic CEN Bowl for local emergency departments. The event included a competition ranging from challenging questions on skills to complex disease identification that emergency nurses face on a daily basis. Witham nurses took a second place finish, missing the top prize by only one question.
“Nurses play such a vital role when it comes to patient care,” said Sarah Abel, Director of Emergency Services and Occupational Health at Witham. “Our highly-capable team advocates on behalf of the patient every day and this skills competition was a fun opportunity to showcase excellence in the emergency room.”
This is the third year Witham has participated in the challenge. Last year, the team placed third and this year improved to second. Witham nurses advanced over Methodist, St. Francis, St. Vincent, IU West and IU Ball. Wishard won the competition.
Witham team members were Elizabeth Franklin, Laura MacDonald, Tracy Hatfield and Heather Caul. Andrew Bowman was their “Lifeline” participant and Libby Cowling was the alternate team member.
The teams competed in 25-minute timed challenges. At the end of the challenges the winners of each round and the team with the highest number of points advanced to the final round. “I am extremely proud of the Witham team and their passion and dedication to our profession,” added Abel.